Adding a passcode is the usual route taken to increase the security of your device. However, you can forget the passcode easily or a kid messed up the passcode or someone made a lucky guess, then the device is going to get locked. This is where you get the ‘iPhone is disabled’ message. However, there is no need to worry as we have your back.

iphone is disabled

How to Fix iPhone is Disabled Error Easily

If you make the passcode wrong 6 times of more, you’re going to see the message your:

  • iPhone 4 / 4S / 5 / 6 / 6S / SE / 7 / 7 Plus / 8 / 8 Plus / X is disabled
  • iPod touch 6G / 4G or 5G is disabled
  • iPad / iPad 2 / 3 / 4 / Air / Mini / Pro is disabled

Entering wrong passcode for the first few times gives you an option to try again after a few minutes, but after you keep making attempts but fail in the end, you get the message ‘iPhone is disabled, connect to iTunes’.

iphone is disabled connect to itunes

There are two options available to you on this instance and the situations possible.

  1. Your device was synced with iTunes in a PC and there’s backup available with you.
  2. Your device hasn’t been synced with iTunes before, or the computer on which you performed the sync isn’t near.
  3. You have access to the iCloud account that’s connected with your device.

Fix #1: In case You have Synced your Device with iTunes

In this method, you can restore the device using the passcode.

Step 1: Connect the device to computer (the one you’ve previously synced the device to). iTunes is going to open it automatically, and the case it doesn’t, go ahead and open it yourself.

Note: If iTunes asks you to enter a passcode, connect the device to another computer that you’ve previously used for iTunes sync.

Step 2: In the bottom right section of iTunes, right click on the device and choose Back Up.

iphone is disabled solution

Step 3: Select Restore after the backup is complete. You can now use the latest back up to restore the device.

Fix #2: In case You have NEVER Synced your Device with iTunes

After the device is connected to iTunes, you’re going to see some errors such as ‘iTunes can’t connect to the device because it has a passcode applied. Enter the passcode before it can connect to iTunes’. Follow the steps below to put your iPhone in Recovery Mode & restore it with iTunes:

Step 1: Hold the Sleep/Wake up button to switch off the device until the slider comes up. Slide to switch off the device. You can also do this alternatively by holding Sleep/Wake button and the home button for a few seconds to switch off the phone.

Step 2: Connect the USB cable to iPhone but don’t connect it to computer. Launch iTunes.

Step 3: Press and hold the Home Button and connect the other end of the USB cable to the computer now (make sure iTunes is open at this time).

Step 4: Keep holding the Home button and wait for the device to switch on. After few minutes, the ‘Connect to iTunes’ will appear on the device. This is where you let go of the Home button.

restore disabled iphone

Step 5: iTunes should say that the device has been detected in Recovery Mode. Select OK and Restore for the device to be restored.

iphone disabled error fix

Below is a detailed video guide with all the steps on how to recover a disabled iPhone or iPad.

#3: More Methods to Fix iPhone is Disabled Error

If you’re aware of Find My iPhone, try restoring the device through Remote Wipe feature. If you currently keep an iCloud backup, try restoring the device through the latest backup available. This may reset the passcode.

Related Fixes & Guides

These are the ways you fix the iPhone disabled error. In order to avoid the issue altogether, you can regularly sync the device to iTunes. Feel free to ask questions on the iDevice is disabled error in the comments section below.

  • FoundAniPhoneGuy

    I found an iPhone in Northern France and I live Near Vancouver Canada.
    i have tried my hardest to get the iPhone back to the person who lost it but i can’t find them. So I tried the second method to restore the iPhone but everytime it says it must be synced to the iTunes it was last synced to to get it unlocked. What should I do?

  • sunbathingellie

    you have to click the home button strait away when just turned off. xxxx

  • mrcbd

    My iPhone 3GS was Disabled by a kid.i must have to save/recover my data.
    But the problem is I have never Synced it to my pc.
    And the Power button of my phone was also damaged/inactive.
    in that case how can I Recover/Save my data. Please contact with me –

  • JerkMaster

    Same here man i found an iPhone at the mall and tried to find him but i saw him pulling out the parking lot so i just kept it and they turned off the phone so how do restore it?

  • Sean Powell

    I did exactly as you said but during the restoring process the phone
    disconnected and reconnected to the computer, it did so twice. why is it
    doing that?

  • Sarah sallay

    thank uuuu u are brilliant!

  • niasia

    still dont work help me i have a iphone 4s and no computer help my plz

  • lquise

    hi, i have my iphone 3gs it was disabled due to entering wrong passcode.i tried to do fix#1 but the yellow botton did not pop up. i can see in the iphone screen the itunes and the cable. but there are no yellow triangle appered in the screen. please help!thank you.

  • Kelly Todd

    PLEASE HELP!!! I have a disabled ipad. I can’t fix it through ITunes. I have tried all the ways on the internet there is. ITunes keeps telling that I have to update to ITunes 11 on the Ipad….I would if I could get on the stupid thing. Any ideas or other software that would help???

  • Hezkiyah

    How do you do this with ios 7?

  • fix iphone screen

    Described as ’82 percent’ of course this sounds like a big deal, but in reality it means 3.9 percent of 20,000 iPhone 4 owners reported a cracked screen rather than 2.1 percent of 20,000 iPhone 3GS owners.Before rolling with these figures, do consider the fact that the iPhone 4 has glass on the back as well as the front of the product, while the iPhone 3GS carried it only on the front of the device.

  • fix iphone screen

    The iPhone 4 only has a 1GHZ single core processor whereas the newer model phones such as the Samsung Galaxy 2 have 2 cores. This however shouldn’t put you off as the iPhone will handle all the tasks you want it to. I have only ever found the phone to go slow when you are running multiple apps simultaneously.

  • iPhone 4s

    plz read, it might help u..but u must know ur password.. i have iphone 4s n it was disabled and i unlocked it without having to restore.. all i did was tht i made an attempt to back up, as show in fix #1 following till step 2,, n it asked for pass in my iphone.. Prob Solved!

  • jesus gabriel

    itunes is currently downloading softwear for the iphone “iphone”.

    that said b4 restoring the iphone,,?

    how i will do for that situation??

    please help me,.,

  • riaz

    hi there.iphone 4s disabled for 23 000 000 min.tried through itunes but giving me mem ory error.anyway i can able the phone without itunes.i cant get in.plz south africa

  • tatayana

    can u enable apps once they are enabled

  • tatayana

    i have a iphone 4 but they keep sayin that my phone apps is disabled

  • Patricia Rossa

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  • jo

    I kept doing wat u said but it keep sayin iphone disabled plzzz help me

  • e

    still nothing will work dont have computer and its driving me nuts cant acces camera music only emergancy calls and that is it ive waited till it died ive waited a ful 48 hours out of options (o~o)

  • didi

    What if u don’t have a computer and never backed it up???

  • kyzl

    The iPhone is currently linked to apple ID but dont know the Apple ID anymore. Any other to have it activated?

  • rhinostime

    all of you talking about iphone if u don’t know the iTunes account for it you cant open it

  • Janie

    Hi, Im still I need of some help!
    I’ve been through all the steps and am stuck on the part were your iPhone connects to iTunes on your computer and should say ”iTunes has detected a recovery mode” but it doesent say anything? Does anyone have any suggestions? Thank you!.

  • bastian

    35884105056885 iphone delet my apple id

  • mia

    an iphone cant turn on by holding in the home button you have to hold the unlock button? been sitting for ages holding in the home button and nothings happened so this was a waste

  • HHH

    I have the same issue but i got a black screen and iphone is disabled connect to itunes i… Itried to hold home button and plug it the pc and already and i choosed restore update but still getting the same issue and at the same tme my power button is not working so plz help me ..what shall i do???

  • me

    hi.iphone 4 has been disabled for 6 years.this still doesnt work

  • james

    my home button doesnt work hhow do i do this without put a home button?

  • jeremy

    IPhone 4s haven’t been out for 6 years

  • landon

    I got this 5s from a friend and it was disabled what do I do

  • ricky bowers

    I go a iPhone 4 and this doesn’t work, it was bought off craigslist and I don’t have the computer it was backed up on so I cant restore it, it says enter password every time

  • jacinta

    So i followed the steps to Fix #1: In case you have NEVER synced your device with iTunes but it has come up saying that I need to allow the comupter to access information on “Bindi” or else i wont be allowed to manage or sync my iPhone to the comupter but if I try to continue that process it then says i have to respond on the iPhone but it is disabled so i can’t. What do i do?

  • SouljiBoi Pinkie

    So I have forgot the passcode, forgot my I cloud info, and forgot which email I used. What can I do now?

  • Djeloveson Victor

    I”ve an Iphone from a friend abroad(usa) but it has a password on it.when i tried tmany times,after it appear iphone is disabled.I’ve tried all the ways i found on internet but i happen not to recover it and use it like it was before.I wonder myself if we can help me to enabled it or erase the password on it.thnks friends

  • Tarni

    hi my ipad is locked ive tried connecting it to iTunes but it wont work it says theres an error I don’t know what it is please help:(

  • tarni

    that’s exactly like mine have you fixed it yet need help:(

  • Neena Khan

    hi.i want to ask a question about my ipod touch 4g.Actually my Ipod is disabled they said please connect it to the tunes.but the itunes is not picking my ipod touch and i bought new cable and it is working fine when i charge my ipod so i dont think data cable is damage .please help 🙁

  • qua

    ive connected my disabled iphone 4s to itunes and did all the loading and stuff . i tried to restore it and when it finished it said my phone isn;’t Eligible or something < someone help

  • Mike Iskenian

    You know what’s sad.. Well I’ll tell you anyways! I went without my iPhone (iPod technically cause I have no sim for Verizon) for almost half a year because I left it at my friends house and he moved to Arizona. Anyways he actually came back 4 days ago and it turned out he took it with him! It went from dead to fully charged since I’ve been up all night trying to find some hope that I can save all my pictures and lyrics… I guess he tried to unlock my phone and disabled it in the process… Left me shit out of luck… Anyways, long story short I KNOW the password. I just can’t type it in… THAT’S IT 🙁 My original laptop that I synced it to was stolen as well…. SO I’M COMPLETELY SCREWED. I know the pics are still on it because the background….. This is like psychological torture!

  • wajahat abbas

    Frndz plzzzzzzz hlp meeee
    Mara iphone 5 luck ho gaiya hai
    Iphone is disabled
    Try again in 23.913.944 minutes
    Keh rha hai
    Koi hlp kr de plzzzzzz
    Mainy iTunes k 7 connect kia tha pr maira mbl connect nhe ho rha

  • Firoz Abdulla

    i have problem for my iphone 6 plus . its showing iphone is disabled connect to itunes. when i connect itune its showing 2 option updates or restore. but i need my photos everything . please help me

  • Maabelines Randomized

    oMG – Similar Situation Here! :/ Did you find a way to fix it?Please I really need to know !

  • Maabelines Randomized

    Me Too,Did You Fix It In Any Way? If So Please Let Me Know! Thank You :L

  • Maabelines Randomized

    Same Here.Have U Fixed It? If So Please Let Me Know

  • Cg Fredray

    yes how do you do that

  • Ally

    there are some brute force s/w , wha i am using right now, is redsnow 0.9 or gecko, most of you guys can sort your problems out it em. cheers

  • Angie Wicker

    Ok so I restored my daughters phone and it is still saying that it is disabled connect to itunes

  • Amedina Medina

    i can’t nooooo freaking more. i am working on my ipad mini for days to have it restored and updated and it seems to download the software updates but then after a while the download cuts off on me and it pisses me off every time it happens. i have tried the DFU MODE i have tried the RESTORE MODE i’ve tried almost everything and it seems not to work. it cant be my internet because the internet is in good condition so don’t even go there all my things are up yo date but the update keeps butting off and its not fair cause i wanna use my ipad and the reson all this happened is because too many attempt to put a password in mad it go directly to the ipad disabled connect to itunes. from the very day this happened i was working on it and up to today date my ipad is still in this situation and i don’t know what else to do. please some one that can help me with this situation can help me because i know there are many like me that need salvation for this right this moment thank you please help anyone please.’

  • Travis

    How do you get a 3 to go from disabled to unlocked with out any of this?

  • Nadeem Serwer

    Hello Dear Sir plz help me..

    I tried to enable iphone through this method

    Fix #1: In case You have NEVER Synced your Device with iTunes

    i kept hold the home button
    but above pic didn’t appear infact my iphone restarted again…
    plz plz help me

  • Amber

    I forgot the password to my iPhone5s, I’ve tried every step given, when I attempt to restore my iPhone with iTunes it says it can’t complete the restore. When I try to restore it through iCloud it says it can’t do it till it’s connected to the internet which I can’t connect it without being able to get on the iPhone. It seems I can’t do anything with this stupid phone at all now.

  • Jovan

    I tried this but nothing will pop up when i connect my computer to my iphone for itunes

  • jesudos

    i tune and usb cable picture showing on devince, i am waiting, waiting, waiting …. nothing happend., what can i do.. somebody help me….

  • Rasheed

    i have problem for my iphone 6 its showing iphone is disabled connect to itunes. when i connect itune its showing 2 option updates or restore. but i need my photos my numbers and everything . please help me

  • Peggy Hetzer

    Hit the home or hold the home button

  • Tealylamber

    I remember my password but my phone is disabled. when I connect to iTunes it says that I need to unlock the phone but I cant enter the password. I don’t have icloud set up on it, and my iTunes isn’t a trusted computer for the device.

  • Victory T

    Yesterday, (12/07/16) I changed my password to my iPhone 6S. After forgetting the password, literally instantly i shortly found myself locking myself out. Now today I have tried to contact the Apple store, I’ve been into my network carrier (Telstra), searched up what feels like everything to try and fix the device. Nothing. The ladies at Telstra explained it would be best to try reset/restore my device at home. However, the phone refuses to go into the recovery mode and it also wont connect to iTunes. Can anyone give me a reasonable explanation to this before I loose my mind 🙂

  • Luxon

    Hi,i got an iPhone 4 and it says iphone is disabled connect to ituness,when i do it itunes says your iphone locked please enter passcode,i dont know it,i cant enter recovery mode because my power button dont works,is there any solution

  • Nia Hubbert

    Hi, I tried the restore in iTunes and got the error: “Software for this iPhone is not currently available. Make sure you have the latest version of iTunes and try again.” I checked i do have the latest version. iPhone is SE. Macbook Pro is on OS X v10.7.5. Any way around this?

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  • Crystal

    my iPhone 4 is disabled nd I dont have a computer

  • swayamsiddha das

    I hav an I phone 5s abd it has been disabled completely d sad part is I havnt syncd it with I tunes or backed up the data in I cloud how can I retrieve my imp documents ? Need help itz very imp n irgent fr me to get d contacts and pictures..

  • Amelia Ferguson

    My ipad is disabled and it says connect to itunes but when i connect it to itunes it says i can’t do anything without the password

  • kai

    it says error…then sometimes it says iTunes cant connect with iPhone because iPhone is locked and in lost mode… what do I do then?

  • I am Priceless

    Please how can i solve this problem.. iTunes could not connect to the iPhone “Priceless iPhone” because it is locked with a passcode. You must enter your passcode on the iPhone before it can be used with iTunes. PLEASE HELP

  • ch

    U got help?
    I need help for disabled iPhone 6 too

  • Dayna Clifton

    i bought a ipod and cant find previous owner to unlock it… please help

  • harry

    please can you help me i dont now the iphone is disabled and my cousin said to me that its gonna find how can i solve my problem that i dont know the icloud password and my iphone4 is disabled

  • Mir

    I have my sons new iPhone 6 and its on disabled and I would like to retrieve the pics on there as he has passed away suddenly in July, people and Apple keep telling me that I can not because he didn’t iCloud the phone as it was fairly new…is all hope lost.

  • Ash

    Click on update because the new iOS 10 came out instead of restore that will help you. Get a friend that knows apple products to help you or a local computer store. Do not listen to apple

  • Ashley Porter

    my brother gave me his iphone 6s a few weeks before he passed away and he didnt tell me he had passcode locked it so i have no access to the phone. trying to be a smart ass i tried to figure out his passcode and i accidentally disabled it. and that was around the time he passed away i have no idea how to bypass it or even what im doing i thought about just leaving it alone and putting it up with a few other keep sakes but he gave it to me to use not for it to collect dust. please help

  • 44yearsAfan

    just saw this post while rooting for suggestions for similar problem and no you cant because his phone is disabled and the power button doesnt work so he cant respond when the pc prompts him to UNLOCK HIS PHONE AND TAP TRUST because he cant use the buttons, sorry mr unlockboot but I have seen so many shit pieces of advice on the web on how to sort your phone and NONE OF THEM work because you simply don’t know wtf your doing. all anyone can do is bypass the subject by stating the obvious or say take it back to apple or download this or that, I was nearly tempted to try your recommendation a while ago but glad I didn’t after reading the reviews I found on forums etc and it DOES NOT ENABLE A DISABLED PHONE but scams a few quid off people

  • UnlockBoot

    Please follow our guide – Put your phone in DFU mode and restore it via iTunes.

  • Annlady Kayee

    I got my phone tooken away from my sister because I got in trouble with her n my mom then I went to sleep and the next mourning she wakes me up and says ur iPhone is disabled because supposedly my little brother tried puytipuyting in my new password plz help

  • Ty Roessler

    I got a iPhone 4s from my friend and he told me to fix it but I have tried to put it in recovery mode and DFU mode but both do not work I need help guys I need to know what to do from here…?

  • Tito Santana

    Please help me out on my Iphone 5, its not show the Itunes Symbol on my Phone, but instead on my system its telling me to Password error on Device

  • Loreto Corpuz

    I do all this but itunes cannot detect the iphone. is there any other option to reboot the phone?

  • Katrina Sinclair

    Will I lose my photos and apps?

  • Stefani Burden

    I have a 4s that was not in use for a few months and when I turned it on after charging it said iphone disabled for 13,101 minutes. No one had tried the password. The 10 days counted down and I tried what I thought was the password. It was not correct, and said iphone disabled for 60 minutes. It counted down, and that was months ago. I think I know the password, but too afraid to try it as it could say iphone disabled, connect to iTunes. My old backup is not accessible b/c the OS on the HD is corrupt, so I don’t want to lose the photos and data. I would enter it again, and feel it could just be stuck in a loop and might give me another 60 minutes, or could finally go to connect to iTunes or worse (try again in 23 million minutes, etc.). Right now, it’s open to trying another password – it’s not locked or disabled. I just don’t know if I have one more try – or could get lucky and loop back to disabled 60 minutes. No one at Apple can seem to help me and nothing on the internet seems to match my issue.
    Try it one more time and take the chance? Buy some software or take it to an expert to try to bypass the password?
    Have you ever seen this? Please advise.

  • Johnny B

    I need help I bought this iPhone and when i got it me and the previous owner sat down n we turned off the whole iPhone password and password and blah blah blah. I neber thought anything of it nor was i able to try to change anything and set anything up My kid got a Hold hold of it and turned it on and got me locked out of my iPhone 6plus. Now it’s disabled and I have tried itunes and I called at&t and Apple and had no luck with any of them. Please help me. I have no computer no itunes no Wi-Fi nothing. This sucks. My imei number is 352002070990130. Can you save my iPhone. As of right now I am only able to receive calls but nothing else. I can’t even get into the phone. If you have to delete everything on it by all means pls do. I am on ok with it. There wasn’t much on it anyways
    Let me know if you can help me. Email me no at

  • Valli Ram Nani

    I need help I bought iPhone 6 from my brother he already used it and he forgot iCloud password and now I forgot my passcode I want to get back my iCloud password

  • samm

    u r god thanks m8

  • Rii

    Please help me. My iphone got locked(disabled) by my brother. It was never synced to itunes and i remember the icloud but when I try to reformat it on itunes it keeps on restarting and we can never finish the process of formating it. Please help

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  • Vanessa Chavez

    I’m having trouble resetting my phone due to my home button not working after I got my screen and home button replaced it wasn’t the same I have so much on that phone never synced it to a computer any recommendations

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